Privacy Policy

CyberSerge AI ("CyberSerge," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit cyberserge.com (the "Site"), engage with us about consulting services, or otherwise interact with our business, and how that information is used and safeguarded.

By using the Site or our services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site or submit information to us.

Information you provide directly

• Contact details you submit through forms (name, business name, email, phone number, role)
• Information you share when requesting a complimentary analysis, booking a call, or contacting us about our services
• Correspondence and notes from conversations, emails, or scheduled meetings

Information collected automatically

• Usage data such as pages visited, time on page, referrer, and interaction events
• Device and browser information (browser type, operating system, screen size, language)
• Approximate location derived from IP address
• Cookies and similar technologies used for analytics and Site functionality

Information from engagements

• Business process documentation, workflow descriptions, and operational data you share with us during an analysis or build engagement
• System access credentials and integration data provided strictly for the scope of the agreed work

We use the information we collect to:

• Respond to inquiries, schedule calls, and deliver consulting services
• Conduct the analysis, design, build, and ongoing optimization work you've engaged us for
• Send service-related communications (project updates, scheduling, deliverables)
• Improve the Site, our services, and the relevance of our communications
• Comply with legal obligations, enforce agreements, and protect our rights

We do not sell your personal information. We do not use information shared during an engagement to train third-party AI models without your explicit written consent.

If you provide your mobile phone number and consent to receive SMS messages through our website forms, we may use it to send you communications about your audit results, demo site, and follow-up. Message and data rates may apply. You can opt out at any time by replying STOP, UNSUBSCRIBE, CANCEL, END, QUIT, or STOPALL to any of our messages — opt-outs are honored immediately. We do not share your mobile number with third parties for marketing purposes.

The Site uses cookies and similar technologies to understand how visitors use our pages and to improve performance. This may include first-party analytics and third-party services such as Google Analytics.

You can disable cookies through your browser settings. Disabling certain cookies may affect Site functionality.

We share information only in the following circumstances:

• Service providers: trusted vendors who help us operate the Site or deliver services (hosting, analytics, scheduling, email), bound by confidentiality and data-protection obligations
• Engagement partners: sub-processors or specialists explicitly approved as part of a project's scope
• Legal requirements: when required by law, court order, or to respond to lawful requests from public authorities
• Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to affected parties

We implement administrative, technical, and physical safeguards designed to protect the information we collect. This includes encryption in transit, restricted access controls, and least-privilege practices for any engagement data.

No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

We retain personal information for as long as needed to provide the services, fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Engagement data is retained according to the terms of your service agreement.

Depending on your location, you may have rights to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request a copy of your data in a portable format

To exercise these rights, contact us using the details below. We will respond within the timeframes required by applicable law.

The Site may contain links to third-party websites or reference third-party services. We are not responsible for the privacy practices of those sites or services. We encourage you to review their privacy policies before sharing information with them.

The Site and our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will take appropriate steps to remove it.

We are based in the United States. If you access the Site or engage with us from outside the U.S., information you provide may be transferred to and processed in the U.S. or other jurisdictions where our service providers operate. By using the Site, you consent to such transfers.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of the page. Material changes will be communicated through the Site or by direct notice where appropriate.

For questions about this Privacy Policy or our data practices, please contact us:

• Email: hello@cyberserge.com
• Phone: (571) 354-7469
• Or via our contact page